How To Lose Hours Of Life bc of Verizon's Bad Customer Service - Live Assistant Chat AI Bots or Humans? | ROI Podcast™ ep. 486
What’s the ROI on your time when you're stuck in a Verizon live chat spiral with a robot named “Live Assistant”? Negative. Very negative.
In this episode of ROI Podcast™, Law Smith and Eric Readinger break down a brutal 22-hour customer service black hole—brought to you by Verizon, their AI chatbots, and the modern illusion of corporate choice. Law details every maddening loop, dropped chat, and existential scream into the void trying to fix a simple iPhone trade-in issue. It’s less “hold please” and more “eternal purgatory.”
But this episode isn’t just a cathartic vent. It’s a deep dive into:
Why time is your business’s most undervalued asset
How poor customer service bleeds profit and brand trust
The false sense of control we’re sold by corporations
Why project management is meaningless without due dates and duration tracking
And how to reclaim your sanity when the robots start gaslighting you
We also meander—delightfully—into topics like:
The psychological manipulation of commercials
Monica vs. Brandy (we’re Team Monica)
Passive investing wisdom from Eugene Fama
Whether Brendan Fraser’s The Whale is too emotionally devastating to watch
And how your kid crying during a Verizon call is the ultimate low point
If you’ve ever yelled “REPRESENTATIVE” into the void or spent hours trying to figure out if you're talking to a chatbot or a real (disinterested) human, you're in good company.
Listen in. Laugh. Cry. Cancel your phone plan.
